A flood of messages on the BAN and Beacon Hill neighborhood mailing lists this weekend appear to indicate that over the last several days, widespread connectivity and bandwidth issues have been affecting Broadstripe customers on the hill.

Some neighbors have observed significant packet loss, an issue that has a definite negative effect on data throughput. At 13th and Atlantic, Kevin D. noted when using the pingtest.net website that he was “getting 7% and 8% packet loss regularly. Upwards of 28-31% packet loss as the worst case.”

Amy K., having attended last week’s UPTUN meeting, recommends some people to contact with complaints:

Please send your complaints to Broadstripe and City of Seattle as listed below.

Broadstripe:
Seattle office: (800) 781-0947
(Monday-Friday) 8:00 a.m. – 7:00 p.m. PST
(Saturday) 8:00 a.m. – 5:00 p.m. PST
John Bjorn: jbjorn@broadstripe.com

City of Seattle:
Office of Cable Communications – http://www.seattle.gov/cable/
Tony Perez: tony.perez@seattle.gov

Residents in Mid- and South Beacon Hill have Qwest DSL options. Most of North Beacon is too far from a “central office” to get adequate DSL service. Clear wireless internet is available throughout the hill, but many residents find it difficult to get adequate reception quality.

(We, too, are Broadstripe internet customers located near Beacon Ave and South Stevens. Our most recent tests at 8:30 pm show 9 Mbit/sec downloads and 2 Mbit/sec uploads via speedtest.net — we’d love to know what your speeds are like and where. Please give it a try yourself and note your results in the comments.)